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DATA PROTECTION NOTICE
WELLENDORFF’S DATA PROTECTION NOTICE
Introduction
We are delighted you are visiting our website and that you are interested in Wellendorff and our jewellery. We take the protection of your private data seriously and we want you to feel safe and comfortable when browsing our website. Therefore, the protection of your privacy when processing your personal data is of great importance to us, and we take care to respect it through our company procedures.
We process personal data that is gathered when you visit our website in accordance with the legal provisions that apply in all the countries in which those websites are administered. Our website may include links to websites from other providers that are not covered by this data protection declaration.
Wellendorff respects your private and personal life. We would like to point out that data transmission over the Internet (e.g., communication by e-mail) may be subject to security vulnerabilities. Complete protection of data from third-party access is not possible.
Note
When we refer to “Wellendorff”, “we”, “us” or “our” in this data protection notice, this refers to Wellendorff Gold-Creationen GmbH & Co. KG:
Party responsible for the content in accordance with 55, paragraph 2 of the German Interstate Broadcasting Agreement (RstV):
Wellendorff Gold-Creationen GmbH & Co. KG
Alexander-Wellendorff-Straße 4
D-75172 Pforzheim
Germany
Phone: +49 (0)7231 284 010
Fax: +49 (0)7231 284 01- 50
E-Mail: contact@wellendorff.com
Register court Mannheim, HRA 502710
VAT no. DE 144173928
General partner: Hanspeter Wellendorff Verwaltungs- and Werbegesellschaft mbH,
represented by the managing directors Christoph Wellendorff and Georg Wellendorff
Register court Mannheim HRB 501157
WELLENDORFF GOLD-CREATIONEN GMBH & CO. KG is responsible for the personal data collected by this website.
If you communicate directly with a Wellendorff boutique, the personal data collected during this direct interaction will be checked by the boutique in question.
1. Information about the data controller
Contact details of our data protection officer:
A+A Arbeitsschutz GmbH
Kölner Straße 76
49812 Erkelenz
E-Mail: ds-beauftragter@aa-arbeitsschutz.de
Information in accordance with Article 13 (2)(e) of the GDPR: the provision of personal data is neither legally nor contractually required or required for the conclusion of a contract. You are not required to provide personal information. Regarding the possible consequences of a non-provision, please refer to the paragraph “Options” for the respective data processing operation.
You have the right to file a complaint with Wellendorff Gold-Creationen GmbH & Co. KG’s data protection officer and to the competent data protection supervisory authority.
2. Gathering and processing personal data
Personal data refer to all information that allows a person to be identified. This does not include data where the identification has been removed (anonymous data).
We collect, use, store and transfer different types of personal data about you, which we group as follows:
Contact details: e.g., first and last name(s), address, e-mail address, telephone numbers, etc.
Technical data: e.g., your IP address, login data, browser type and version, timezone settings and location, types and versions of a browser plug-in, operating system and platform, and other information about the technology of the devices you use to access this website.
Usage data: data containing information about how you use our website.
Marketing and communication data: settings regarding your preferred communication channels and receipt of marketing information from us or third parties.
We use various methods to collect data, including:
Direct interactions: we collect contact, marketing and communication data when you provide it to us voluntarily, e.g., as part of a catalogue enquiry, an enquiry made by one of our jewellery partners or to complete a contract.
Automated technologies or interactions: when you visit our websites, our web servers store technical data about your devices, browser activity and behavioural patterns for fourteen months, as is standard. We collect this personal data using cookies, server log files and other similar technologies.
Third-party providers: we receive personal data about you from the following third parties:
Analytical solutions from the following providers:
Google Inc. (Google Analytics, Google Ads), with headquarters in the USA
Google Ireland Limited (Google Tag Manager), with headquarters in Ireland
Microsoft (Bing Ads), with headquarters in the USA
etracker, with headquarters in Germany
Meta, with headquarters in Ireland
LinkedIn, with headquarters in Ireland
Serverside Tracking
Technical monitoring solutions from the following providers:
Hotjar, with headquarters in Malta
Other suppliers:
YouTube, with headquarters in Ireland
Consent Manager, with headquarters in Sweden
Sendinblue, with headquarters in France
WhatsApp Business, with headquarters in Ireland
CloudFront, with headquarters in the USA
Zendesk, with headquarters in the USA
3. Using and passing on personal data and appropriation
Wellendorff uses your personal data for the purposes of technically administering the website, customer management, product surveys and marketing (e.g., distribution of newsletters and catalogues), but only to the extent that is necessary. Personal data may be gathered and passed on to government bodies and authorities in accordance with national legislation. Our employees, agencies and jewellery partners are obliged to maintain confidentiality and to respect our code of conduct.
4. Integrated third-party services
As part of our online presence, we offer services from other providers in order to deliver particular content or functions. Personal data may be collected in the process. This is done in accordance with Article 6(1)(b) and (f) of the GDPR in order to optimize the desired functions or to protect our interest in providing the best possible service. If cookies are used, the information provided in section 4 applies. Please take into account the data protection declaration of the respective provider of such third-party services.
The integrated services from other providers are sourced from them. We assume no responsibility for data processing unless the services were designed and integrated by us. In the case of joint processing, we agree on the responsibilities pursuant to Article 26 of the GDPR. Information on who is responsible for cookies can be found in the Consent Management section.
Social media profiles may be included as links. Data may be collected when you click on them. If you are logged in, information can be linked to your account. Information can be saved and shared using the “Share” button. To prevent this, please log out.
5. Storage duration
Unless a specific storage duration has been stated in this data protection declaration, your personal data will remain with us until the purpose for data processing no longer applies. If you submit a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally authorized reasons for storing your personal data (e.g., retention periods under tax or commercial law); if this is the case, your data will be deleted once these reasons no longer apply.
6. Options
We would like to use your data to tell you about our jewellery collections and services and to possibly ask your opinion about them. Of course, your taking part in such actions is voluntary. If you do not consent to this, you can inform us at any time, by post or electronically (contact@wellendorff.com), so that we can block the use of your details.
7. Personal Customer Card
In order to send you personalised information, and with your consent, we collect personal data from you, such as details about your wedding anniversary or birthday. This processing is permitted on the legal basis of Article 6(1)(a) of the GDPR. If you no longer consent to this, you can object to the processing at any time with future effect at contact@wellendorff.com.
8. Registering on our website
The user can register on our website by providing their personal data. The personal data provided by the user is taken from the applicable registration form. This data is collected and stored exclusively for internal purposes and the controller's own purposes. If required, we may pass this data on to processors, such as a parcel service provider, who will use the data solely for the controller's internal purposes.
When registering on our website, the IP address assigned by the data subject's internet service provider (ISP) and the date and time of registration are also recorded. This data is used to protect the use of our services and, if necessary, to investigate criminal offences. The storage of this data is necessary to protect our interests and comply with legal obligations. As a rule, this data is not passed on to third parties unless there is a legal obligation to pass it on or if it is required for criminal prosecution.
Registration permits us to offer registered users content or services that are only available to such registered users. At any time, registered users can change the personal data they have provided or have it deleted from our database.
Our data protection team is available at any time to provide you with information about what personal data is being stored about you. We will correct or delete personal data on request, provided there are no legal obligations to retain it. Our employees are obliged and trained to comply with data protection regulations.
9. Applications
The purpose of collecting and processing personal data from applicants is to ensure that the application process is handled correctly. Processing may also be carried out electronically, in particular if an applicant submits their application documents electronically, via email or through an online form on our website, for example. If the controller enters into an employment contract with an applicant, the data submitted will be stored for the sole purpose of processing the contract in accordance with the applicable legal provisions.
If no employment contract is entered into between the controller and the applicant, the application documents will be deleted, provided that this does not conflict with any other of the controller's legitimate interests. Such a legitimate interest could be, for example, the need to fulfill obligations to provide evidence in proceedings under the General Equal Treatment Act (GETA).
10.Consent Manager
Our website uses Consent Manager AB's cookie consent technology to obtain your consent to store certain cookies on your device and to document them following data protection regulations. The provider of this technology is consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (hereinafter referred to as “Consent Manager”).
When you visit our website, a connection is created to the Consent Manager servers in order to obtain your consent and other declarations regarding the use of cookies. Consent Manager then stores a cookie in your browser to be able to assign the consents you have given or revoke them. This data is stored until you ask us to delete it, delete the Consent Manager cookie yourself or until the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.
This is permitted on the legal basis of Article 6(1)(f) of the GDPR. The legitimate interest of the provider is to ensure that the website is user-friendly and to fulfill the GDPR's legal requirements.
The user can prevent the storage of cookies, and thus their cookie consent, at any time by changing their browser settings.
11.Cookies and similar technologies
As part of our online presence, we use cookies and similar technologies to communicate with your device and exchange information (“cookies”). These are primarily used to activate our website's functions, e.g., to save a language selection, login data or wish lists. We use technically essential cookies to implement the processes described in this document and to ensure that everything runs smoothly.
We only use additional cookies to analyze, adapt to your interests and provide interest-related content based on your consent. You can configure this in consent management settings and withdraw your consent at any time. Additional details can be found in the consent management sections. Please note that consent management is only offered for consent-based cookies, not for technically essential cookies.
If you do not wish to receive cookies in general, you can prevent their storage via device settings and delete stored cookies. Please note that restricting certain cookies may limit the use of our website.
a. Google Analytics
www.wellendorff.com uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, as well as text files that are stored on the computer and that enable your use of the website to be analyzed. The information created by the cookie when using this website is usually sent to a Google server in the USA and stored there. The user can prevent the storage of cookies on our website as described above. Google Analytics cookies that have already been stored can be deleted at any time via the internet browser or other software programs. You can also prevent the collection of data generated by the cookie and related to your use of the www.wellendorff.com website (incl. your IP address) and the processing of this data by downloading and installing the following browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=de.
b. Google Tag Manager
Our website uses Google Tag Manager, a service provided by Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, Ireland). Google Tag Manager is a solution that allows marketers to manage website tags via an interface. You can prevent the storage of cookies on our website as described above. This also prevents Google from placing a conversion cookie on your device. Google cookies that have already been stored can be deleted at any time via your internet browser or other software programs. More information can be found on the following Google websites:
Data protection declaration: https://policies.google.com/privacy?hl=de
Google Tag Manager terms of use https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
c. Google Ads
We use Google Ads on our website, a Google Ads feature that allows us to display targeted adverts to users who have previously visited our website. Google remarketing enables us to generate user-related advertising and to present you with adverts that are tailored to your interests. If you wish to opt out of interest-based advertising from Google, you can do so from any of the internet browsers you use by selecting the relevant settings at www.google.de/settings/ads. You can prevent the storage of cookies on our website as described above. More information and Google's applicable data protection regulations can be found at https://www.google.de/intl/de/policies/privacy/.
d. etracker
On our website, we use the tracking service etracker, provided by etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany. etracker enables us to collect and analyze statistical data regarding how our website is used so that we can continuously improve our website and services. You have the right to object to the use of etracker cookies by changing the relevant settings in your browser. However, this may result in you not being able to use all of our website's functions to their full potential. More information about etracker's data protection practices can be found in the company's data protection declaration at https://www.etracker.com/datenschutz/.
e. Bing Ads (Microsoft Corporation)
Our website uses the conversion tracking technology “Bing Ads” by Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). If you access our website via a Microsoft Bing advert, a Microsoft Bing Ads cookie will be stored on your computer. You can prevent the storage of cookies on our website as described above.
If you do not wish to be tracked, you can opt out of this by deactivating the cookie for Bing Ads conversion tracking via the settings on your internet browser. Alternatively, you can use the deactivation page for EU users at http://www.youronlinechoices.com/de/praferenzmanagement/ to check whether or not Microsoft has stored advertising cookies in your browser and disable them. More information on Microsoft Bing Ads data protection can be found at: https://privacy.microsoft.com/de-de/privacystatement.
f. Meta (Facebook and Instagram)
Our website uses the visitor action pixel by Meta, Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland, to measure conversions. The data we collect are anonymous for us as operators of this website and we are unable to draw any conclusions about the identity of the users. You have the right to object to the use of Meta cookies by changing the relevant settings in your browser. However, this may result in you not being able to use all of our website's functions to their full potential. More information about protecting your privacy can be found in Meta's data protection notice at https://www.facebook.com/about/privacy/.
You can also disable the remarketing function “Custom Audiences” at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you need to be registered with Facebook or Instagram.
If you do not have a Facebook/Instagram account, you can disable usage-based Meta advertising on the European Digital Advertising Alliance’s website: http://www.youronlinechoices.com/de/praferenzmanagement/
g. YouTube
This website utilizes the YouTube embedding function to display and play videos provided by “YouTube”, a service belonging to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). If required by law, we will have obtained your consent for the processing of your data as described above in accordance with Article 6(1)(a) of the GDPR. You can withdraw your consent at any time with future effect by disabling this feature in the “cookie consent tool” made available on the website. More information on YouTube's data protection can be found in their terms of use at https://www.youtube.com/static?template=terms and in Google's data protection declaration at https://www.google.de/intl/de/policies/privacy.
h. CloudFront
We use the content delivery service Amazon CloudFront, provided by Amazon Web Services, Inc., P.O. Box 81226, Seattle, WA 98108-1226, USA (“AWS”), on our website. Amazon CloudFront is a Content Delivery Network (CDN) that is used to deliver content from our website more quickly and efficiently by distributing data across different servers and geographic locations. Amazon CloudFront is used to improve our website's performance, which constitutes a legitimate interest pursuant to Article 6 (1)(f) of the GDPR. However, you can prevent Amazon CloudFront from collecting and processing your data by changing your browser settings or using the appropriate data protection add-ons. More information about Amazon Web Services’ data protection practices can be found in AWS’s data protection declaration at https://aws.amazon.com/de/privacy/.
12.Rights
You have a right to information about your stored data and, if necessary, a right to rectify, block, restrict or delete your data. You may withdraw your consent to data collection, processing and use, including your consent to promotional targeting, at any time having effect for the future.
With complete processing of a contract concluded with Wellendorff or the expiry of the purpose of data storage, your data will be deleted after the expiration of any existing tax and commercial retention periods, unless you have expressly consented to the further use of your data.
For questions regarding the collection, processing or use of your personal data, information, rectification, blocking or deletion of data as well as the withdrawal of granted consent, please contact: Wellendorff Gold-Creationen GmbH & Co. KG, Alexander-Wellendorff-Straße 4, 75172 Pforzheim or send a message to: contact@wellendorff.com.
13.Data protection and data security
We require personal information to be given to process requests and messages. We take great care when handling and using the information sent to us, only using it to deal with your request. We only record data to the extent that it is necessary and in compliance with German laws on data protection and data security. The information will not be passed on to third parties or used for marketing purposes. This website’s e-mail function operates via non-secure internet data structures. For this reason, Wellendorff Gold-Creationen GmbH & Co. KG cannot ensure that any data sent in this manner will be kept confidential and complete. Please check the kind of information sent is appropriate for being sent via a website structure.
14.Scope and changes to this data protection declaration
This data protection declaration applies exclusively to the use of the websites we offer. It does not apply to the websites of other service providers to which we refer only through a link. For third-party statements and policies not related to our website, we assume no responsibility or liability.
We reserve the right to change the aforementioned data protection provisions in accordance with future changes to the collection and processing of personal data. Material changes will be notified by a clearly visible message on our website.
Date: October 2023